SHIPPING & RETURNS

We aim to dispatch all orders within one business day from when the order was placed. Orders are placed before 12pm (Sydney time) will be dispatched on the same day.

Once dispatched, shipping times can be expected for the below locations.

These timeframes are provided as a guide. While we do our best to have your order delivered within the listed timeframes above, we're not able to guarantee an exact delivery date. If your order is time sensitive, we recommend selecting express shipping. 

You can keep up to date with delivery times via the tracking link sent to you.

We provide free standard shipping worldwide.

Free Standard Australian Orders are sent via AusPost Parcel Post.

Express shipping is $4.95 to Australia, and $19.95 to all other countries.

All other countries have varying express shipping costs. Please add your address in the shipping section to determine your accurate shipping rate.

Yes! After you place an order, you'll receive an email confirmation with your order number. Your tracking number will be sent to you via a separate email once your order is ready to leave our warehouse. Please allow at least 12 hours for the tracking information to update before reviewing your shipment status.

We ship to PO Boxes Australia-wide using Australia Post.  

For international orders, please provide us with a valid street address for delivery.

International shipments are sometimes subject to special duties and fees that vary by country. Import duties and taxes are not included in the item price or shipping cost. So you may be required to pay them separately when your order is cleared through customs. 

As customs policies vary widely from country to country, we recommend contacting your local customs office for further information.

If you refuse to pay these charges your parcel may be abandoned, and Oimmie will not be held responsible for any loss of funds as a result of this occurrence.

Do note, if your parcel is returned to us because you declined to pay Custom/Import Duties & Taxes we will not refund your original postal charge.

If you have placed an order and would like to cancel or make any changes, please contact our customer support team as soon as possible.

We aim to assist with any change requirements. However, we cannot guarantee your requested changes can be made after the order has been dispatched.

We’ll do everything we can to make sure you get your products on time. If your order has not arrived within the maximum estimated timeframe please fill out our Contact Us form and our Customer Support Team will be able to assist.

We want you to be completely satisfied with your purchase from Oimmie! 

If something isn’t quite right, you may return your order for a refund subject to the following conditions:

• Your return must be postmarked within 30 days of delivery.
• The product is unused and is in original, saleable condition.
• Original packaging is provided in original, saleable condition.

If item quality review is approved, a full refund will be issued.

Submit a claim through our Contact Us form.

At Oimmie we take pride in our reputation for quality and would hate for any of our customers to receive any item that is flawed in any way! 

So that we can assist you further, please email hello@oimmie.com with your order number and images of what you have received. We will work with you to resolve it as soon as possible.

Please allow up to 5 business days from the date Oimmie receives your return for it to be processed and 5-10 business days for your bank to post the refund to your account. You will receive an email once our team has processed your refund so you know it’s on the way!

During sale/launch weeks there may be a delay in processing your return or exchange. We thank you for your patience and understanding during these times.